There is an issue which does not disrupt the main hosting service

  1. Cause established

    After further discussion with our supplier, we have found that peer groups were mistakenly shut without first shutting down iBGP sessions.

    This step will be added to the procedures to prevent this situation from occurring in the future.

  2. Cause found

    Last night, our supplier performed network maintenance in a specific site where no critical equipment of ours runs. However, a router that we peer with did, closing its iBGP sessions while our routers still had an open session.

    At 00:32, the iBGP sessions were re-enabled.

  3. No more issues

    We’re seeing no more issues since 00:35 and continue to monitor. 

    A small part of inbound traffic was also affected around 00:25. 

  4. Problems with outgoing IPv6

    Since 00:13, we're seeing problems with outgoing IPv6 connections. Traffic to specific addresses is completely non-functional, while others are flakey.

    This seems to be related to a supplier's network maintenance, even though outgoing IPv6 is outside its scope.

    We are investigating with our supplier.

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